I removed the content of the original post from my blog on 21 Nov 2014, following request and threats coming from the shop’s representing lawyer. My freedom of speech had been impeded. I did not want a lawsuit in a country whose language I don’t know, with extra-expenses on top of my grief. I just wanted a resolution of the unfortunate situation of my wedding ring. In the end, the resolution was only at my expense as we could not reach a satisfactory agreement with the shop whose owner refused even to reimburse the cost of repair that lasted only one month…
The facts are: my ring lost three of its diamonds 6 months after my wedding. It got repaired by the jewelry shop in Zakynthos and one month later following the repair, two other diamonds fell.
As per European Consumer Center, I would have been entitled to a full refund based on the two year guarantee and based on a repair whose outcome lasted only one month. The shop declined the refund and offered instead to redo the ring or to provide another ring for the same value. I would have had to pay however the shipment and insurance cost for getting back the ring to Zakynthos. I refused, as I would have spent more than 100 euro for the shipment and I would have not have the guarantee that the second repair will actually last.
My husband and I decided to redo from scratch the ring locally at our expense. I asked the jewelry shop at least to reimburse us the cost of the initial repair that lasted only one month. They refused. Also they refused to provide me with the two diamonds that got lost after the initial repair.
As for my broken ring, it may have been just a simple thing like bad luck and human error related to the manufacturing. But it DID happen and the way the shopkeeper managed this situation is simply outraging. You don’t accuse a bride that her ring broke 6 months later only because of her fault and you don’t send your lawyer to threaten her by claiming that her story is fake.
It may be indeed a beautiful shop, most respectable on the island, but no past happy customer’s experience could wave the personal distress, frustration, anger, despair and disappointment that this affair caused me. If I could go back in time, I personally would not chose my wedding ring from there.
In the end, we decided to redo the ring from scratch by using the remaining diamonds and gold. After the diamonds fell already twice, (second time only one month after the shop’s repair), we no longer trust Zakynthos best and ‘well-renowned’ jewelery shop. ——————————————————————————————————–